Frequently asked questions

Vinyl or Silicone – Which is Better?

It all comes down to personal preference. Our vinyl toys are firmer than silicone, and that extra firmness means you’ll feel every inch—something many of our customers absolutely love. Silicone, on the other hand, is softer and squishier, giving you a more forgiving stretch, though some find it trickier to insert when going really big.

Whichever you choose, you’re in safe hands. Our vinyl is phthalate-free and fully compliant with EU regulations for children’s toys—so you know it’s body-safe. And our silicone is 100% platinum-grade with no cheap fillers—just pure, premium quality for your pleasure.

 

Do I Have to Pay VAT or GST?

If you’re in the UK, VAT is added to your order as required by law. If you’re outside the UK (like the USA, Europe, or Australia), we do not charge VAT or GST.


Why Does the Website Show Two Prices?

We’re a UK-based company, so prices are shown both with and without VAT.

£16.66 GBP (excl. VAT) – Export price for international customers

£19.99 GBP (incl. VAT) – Price for UK residents with tax included

Your correct price is shown at checkout based on your location.


Brexit & Duties for Europe

Since the UK left the EU, customs duties or VAT may apply when your order enters your country. The amount varies depending on your location. Couriers like FedEx usually handle this and invoice you directly.


Duties for the USA

Orders shipped to the USA are duty-free under $800. If you’re ordering over that, import duties may apply — though thanks to that orange idiot with a fox on his head as a hairstyle, the rules might keep changing on us.


How Does the Currency Converter Work?

The converter helps you see prices in your local currency using live exchange rates. At checkout, the total shows in GBP (£), but you’re still charged the correct amount based on your bank’s exchange rate.

Example: If a product shows as $50.00 USD, you’ll pay around £36 GBP at checkout. Shipping is added before payment.


Which Courier Do You Use?

We use FedEx for fast, reliable, tracked delivery worldwide. They handle the full journey, door to door.

Note: If you ask for the parcel to be left somewhere (e.g., bin store, doorstep), we are not liable if it goes missing.


How Discreet is Your Packaging?

Very discreet. We use plain brown boxes or tubes — no padded envelopes, no giveaways.

Sender is listed as European Personal Mouldings (EPM). Contents are marked as “Plastic PVC Mouldings.” We never mention Crackstuffers.


Can You Ship to My Country?

Yes — we ship worldwide. If your country isn’t listed at checkout, contact us and we’ll add it.


Why Are Your Toys Blue?

Because blue stands out. It’s bold, unforgettable, and totally Crackstuffers. Plus, in the hanky code, blue signals you’re into f**king.


What Are Crackstuffers Toys Made Of?

We use two premium materials:

 

  1. Non-allergenic vinyl – soft, warm, phthalate-free, and compatible with water, silicone, and oil-based lubes.

  2. Platinum-grade silicone – food-safe, body-safe, and also compatible with all lube types.

 


How Quickly Will My Order Be Dispatched?

We usually dispatch same day or next day. Weekend orders go out the next working day.

If we’re low on stock or briefly closed, dispatch may take up to two weeks — but we’re always in production and will ship as soon as possible.


Is My Item in Stock?

Almost always. Our toys are kept in stock and ready to ship. If we’re low, restocks are quick — production is ongoing.


How Long Does Delivery Take?

UK: 48 hours from when collected

Europe: 2–3 working days

USA & Canada: 4–5 working days (customs may cause delays)

Rest of World: 4–6 working days (customs may delay)


Note: Delivery time is transit time. It does not include dispatch time.


Can You Ship to a PO Box?

No — couriers require a physical address. Our packaging is still fully discreet.


Do You Use Royal Mail?

No. Royal Mail has weight limits and often hands parcels over to local couriers overseas, increasing risk of loss. FedEx offers safer, more reliable delivery.


Where Can I See Your Toys in Person?

Email us and we’ll tell you who in your area may stock them.


Measurements

All toys are handmade, so sizes are approximate. Slight shrinkage or variation may occur due to the casting process, but it’s minimal.